Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Delivery typically takes 3-5 business days depending on your location. Shipping costs are calculated at checkout, but we often provide free standard shipping on orders over a certain value.
What is your return policy?
You have the right to return any items purchased directly from our website within 30 days of receipt. The product must be unused, in its original packaging with protective labels and stickers intact, and in the same new condition as when it was received.
How do I change the strap on my watch?
Most Daniel Wellington watches feature interchangeable straps. Each watch comes with a small tool in the box that allows you to easily pop the spring bars out and swap your leather, NATO, or mesh strap for a completely new look.
Are Daniel Wellington watches water-resistant?
Our watches are generally water-resistant up to 3 ATM. This means they can withstand light splashes or rain, but they should not be worn while showering, bathing, swimming, or diving.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, and localized options like Klarna and Apple Pay depending on your shipping region.
Is there a warranty on my watch?
Yes, Daniel Wellington offers a limited warranty that covers manufacturing defects for two years from the date of purchase. Please ensure you keep your proof of purchase or warranty card to facilitate any service requests.